Shipping & returns
What are minimum transaction amount?
There is no such minimum amount, but if your transaction amount is less then $ 30, a transaction fee of $ 2.5 will apply.
Do you ship internationally?
From this website, you can make purchases for delivery to addresses in the United States and internationally. We require complete addresses, including a company name where necessary, and at least one contact telephone number.
Can I change my delivery address?
We process and pack your order as soon as possible. This means that your shipping address can only be changed if your order has not been processed by our warehouse team.
What if the goods are damaged?
Damaged or faulty goods are dealt with by contacting out customer service department. Either email or call us toll-free and we will take care of the issue on a case by case basis.
What is the incorrect item was delivered?
It could happen that what you received was not what was ordered. In a case such as this, we will resolve the matter on a case by case basis with our customer service department. To have us investigate your issue pleases call us toll-free or email us.
How much does shipping cost?
International Shipping: A fixed rate of $9.99 will be applied
North America (USA, Canada, and Mexico) Shipping:
Total purchase Below $50 – Flat rate $5 shipping charge will be applied
Free shipping for Total order of $50 and above
How long will my delivery take?
Depending on your location we ask that you please allow 7-10 business days for delivery within the United States. Orders requiring ring sizing can take up to three (3) extra business days for delivery.
Why could my order be delayed?
There are a number of reasons why you order could be delayed.
Your personal and financial details are verified in an attempt to reduce and eliminate fraud. Where there are concerns these could result in delays.
Should you order require a ring size this may delay your order by an extra 3 days, To check the status of your order simply log in to your account where the status is updated each time further information is received, or for additional assistance regarding your order, please email or call us toll-free. When you do so please be sure you have your order number at hand. You can find this in the confirmation email.
I would like to track my order, how can I do this?
As soon as your goods have been sent for shipping you will receive an email confirming the tracking number and any other shipping details you may be required to have to track your order.
Who needs to sign for delivery?
We require for security and fraud purposes that all goods are signed for. If you are not found at the address supplied to us we will leave a notice in plain view giving further instructions on how to pick up your goods.
What is your return policy for sales and clearance items?
Unless specifically stated otherwise, all items listed on this website, including sale and clearance items can be returned as long as you have satisfied all the requirements in our returns policy
What is the process for returning goods?
All items must be kept in their original packaging complete with tags and documents, certificates, instructions and other paperwork. The package should be returned to our head office address. Please ensure that all costs for the return shipping have been paid for upfront as we will not accept cash on delivery returns.
We will only cover the costs for return delivery if the reason for return includes:
– Defective item
– Damaged goods
– Incorrect items shipped
Please allow up to 30 business days from receipt of the item before a refund is issued. This gives our quality assurance team time to inspect your items. You will receive your money back in the form of a reversal of funds in the same way for which the goods were paid.
If you change your mind about the products you have purchased from us, we will refund the purchase price (other than gift cards) subject to the following conditions:
- Items must be returned within 30 days of purchase with the original receipt or other proof of purchase
- You must provide your name and address
- The returned items must not be stock clearance items
- The returned items must be unused with original tags/labels attached.
- If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1-4 above. You are responsible for any costs associated with returning the item to us.
Your purchase is final and non-refundable. Subject to the other Term and Conditions, no product or service may be returned.
Notwithstanding anything contained in the Terms and Conditions, in the event CoolGiftsShop.com decides to refund to you, CoolGiftsShop.com will refund the money back and the refund could be processed. The refund could be processed if it is agreed upon and communicated in writing to the customer.
Online Refund is credited directly through the mode from which customer has paid the money within 24 working hours. Once processed by CoolGiftsShop.com refund takes 10-15 business days to reflect in your account.
Offline Refund is credited once customer shares the bank details post, which it takes 5-7 working days. Once processed by CoolGiftsShop.com refund takes 10-15 business days to reflect in your account.
Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address supplied by the sender.
Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
Product quality problems caused by improper handling by the recipient.